Customer Loyalty

Build Extraordinary Customer Loyalty

Customer loyalty and rewards with the flexibility you want and the results you need.
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Every unfilled appointment or service is lost forever. Why don't you have the tools you need to connect with your customers (and sell to them) on-demand whenever you need to?
Pebble connects you with your customers on-demand via SMS and gives you customer loyalty tools that works exactly the way you want them to.
 
 
 
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Build extraordinary customer loyalty.

Most loyalty programs use punch cards or coupons that force your customer come to you.

Reward your best clients. Partner with other businesses. Surprise and delight your customers. Pebble let’s you deliver ANY offer, coupon or loyalty incentive directly to their phone in real time. Now you can deliver your customer loyalty rewards individually or at scale with total control. The result is a flexible new tool to build amazing customer loyalty and remarkable word-of-mouth at the push of a button.

 
 
 

It’s easy for business owners to love us, which is why so many do.

Build extraordinary customer loyalty that drives sales.

 
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I was initially skeptical but Pebble gave me something I never had - control of my weekly cash flow. If I need more sales I just push the button and it’s sold. It’s magic.
— Ben Martinez, Sumato Coffee
Instead of sending staff home when it’s slow, we send out an offer. Works like a charm and keeps everyone busy.
— Maddy Webb, The Lift Grill
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We used Pebble as a novelty for the first few weeks to reward our best customers – then looked at the sales numbers. Now we use it all the time.
— Yoshi Shiraki, stylist
Customer Loyalty

This is what your business feels like when the leash breaks.

Recurring revenue, emotional engagement, word-of-mouth referrals... Pebble gives you the tools to make it happen.
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Easy customer loyatly without the headaches.
We didn’t invent customer messaging software. But we have made everyone else who makes customer messaging software reinvent theirs.
 
 
 
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Surprise and delight your customers with unique, personal offers

Delight your best customers in novel ways when they least expect it, driving word-of-mouth and increase buying frequency. Send unique and personal offers in moments to individuals, small groups, or your entire contact list that drives immediate actions.

 
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Emotional engagement and buying triggers

Pebble's built in limits and automation allow you to send valuable, one-of-a-kind offers that your customers want, giving you real-time access to your entire cusomer base and control of our cash-flow and revenue.

 
 
 
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Drive Immediate Results

Pebble lets you make decisions and manage your business in real-time. Now you can easily send a different offer or reward to 2 customers in the morning, 15 around lunch, and another 20 in the afternoon that generate revenue or actions that day.

 
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Grow recurring revenue

Pebble drives recurring revenue, keeping your customers engaged so they buy from you more often, and spend more when they do. Drive referrals, group discounts, buying groups and use your unfiled inventory or small upgrades that generate immediate sales, generating cash flow that let's you sleep soundly.

 
 
 
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Think smaller

Test different offers with small groups of customers and see what works best. Segment your customer base and send rewards only to your best customers with limits that prevent everyone from accepting. Now you can test your assumptions and try different tactics without risk.

 
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Simple

Pebble is easy, so it gets used more.

 
 
 
Customer Loyalty

What happens when you say "hello" and "thank you" to your customers?

A loyalty increase of 7% can boost lifetime profits per customer by as much as 85%, and a loyalty increase of 3% can correlate to a 10% cost reduction.
Source: Brandkeys
 
 
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Think smaller.

 

Everyone seems to be telling you to think big.

Advertising salespeople seem to have no shortage of ways to help you grow your business… as long as you keep spending money to get in front of their audience, most of which will never be your customers.

Big spending is not the path to success for the typical small business owner.

We’ve run small businesses and walked in your shoes. (It’s why we built Pebble.)

We know the problems and headaches you face every day: How can I improve my cash flow? How do I get more customers? How do I keep schedule filled? How do I grow my business and maximize my profitability?

We say think smaller.

Because when you think smaller you’re focusing on the details that matter.

Your business success is built one customer at a time.

Yes, Pebble can do the big things,

Like building personal relationships with your best customers.

And sending marketing materials or announcements to your entire customer base.

And filling more of your empty inventory.

And generating cash-flow whenever you need it.

And generating awesome word-of-mouth referrals.

And increasing buying frequency and ticket size.

And building a loyal customer base that is the foundation for every successful business.

But it really shines at the small things…

Like saying thank you to a great customer with an offer that surprises and delights them.

Or filling a single appointment in the next 5 minutes that would normally be lost.

Or selling an extra service or treatment today that goes straight to your profitability.

So while others may tell you a big story, we know we have a better story to tell.

Let us show you.

 

Customer loyalty drives recurring sales and growth.

A 5% increase in customer retention can increase profitablity by 75%.
Pebble helps you minimize customer churn for long term growth.

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FAQ - Customer Loyalty

 

How does Pebble help me build customer loyalty?

Pebble is a customer messaging platform for local small businesses that drives immediate actions… That’s why it’s a perfect solution for flexible loyalty and rewards programs that don’t need any overhead or expense, and that you can change on-the-fly to fit your current business needs.

With Pebble you can:

  • Target a single individual or small group in moments to generate any kind of engagement or loyalty message in moments.

  • Prompt your customers to take actions like scheduling, calling, or send them to Facebook or Google to leave a positive review of your business.

  • Experiment with different messages to see what works best. Coupons, discounts, rewards, freebies, add-ons or anything else you can think of or want to try out. Then, after you see the results, you can implement it more widely.

  • Target specific individuals individually, or by group.

  • Partner with another local business to promote their non-competitive products or services to reward your customers. You get to send something nice to your customers, and the other business generates some new business.

  • Offer other businesses a perk or reward to your business that they can send to their customers.

  • Limit your rewards by acceptances, recipients, time or anything else you want.

  • Use emotional buying triggers like scarcity, belonging, instant gratification, competition, trust and leadership that are built-in and drive immediate actions.

Do I really need to worry about customer loyalty?

Short answer: yes.

Longer version: If you’re not obsessed with creating and engaging a loyal customer base, here are a few reasons why you should be:

  • 80% of your future profits will come from just 20% of your existing customers.

  • Customers that focus on customer experience generate 60% higher profits than their competitors.

  • A commitment to customer experience drives 25% more customer retention and revenue than sales and marketing initiatives.

  • Just a 5% increase in customer retention can increase profits by 75%.

  • Repeat customers spend 33% more than new customers.

    Source: Gartner, Forbes, Harvard Business School…

How is Pebble different from other customer loyalty software?

Pebble is a customer messaging platform that can be used for any type of communication, not just loyalty programs. Because it’s so flexible you can run any type of reward or perk on demand, delivering it straight to your customers phone without forcing them to take redemption actions that lose customers.

You can even run rewards, offers, upsell's or cross-promotions with other businesses.

 
 
5x

It's 5 times more expensive to acquire a new customer than to activate an existing customer.

68%

of customers leave becuase they don't feel appreciated by a business.

Source: Forbes
80%

of your future profits will come from just 20% of your existing customers.

Source: Gartner Group
5%

increase in customer retention can increase your profits 75%.

 

For even more reasons to try Pebble, just continue working without it.

Try Pebble risk free and see just how easy it really is.