Fill appointments and cancellations 20x faster without the phone calls.
The average single physician practice loses $150,000 a year to cancelations and unfilled appointments. Pebble makes sure your schedule is filled.
Add or select recipients, enter the appointment information and click send. The recipients receive a simple text message. On average, 99% of will open and view it. 95% will see it within 3 minutes. Once a patient accepts this appointment both you and the patient are notified and other recipients see that appointment as already filled.
Built for every local business; doctors, dentists, and dog-walkers, butchers, bakers and candlestick makers.
Send to specific individuals or targeted segments like your "next available" list without spamming your entire contact list.
Add limits by number, recipients, send time, and everything else you need to keep complete control.
Pebble handles notifications, tracking, and reporting automatically, so there's no more back-and-forth with patients needing information.
Add or select individuals or a patient segment, send, and Pebble handles the rest automatically.
The more patients you have, the more practical it becomes.
Take a look at your front desk. There’s a lot of wasted time and effort spent on the phone trying to reach patients one at a time in an endless slog to keep everyone’s schedule filled. It's inefficient, unproductive, and it eats up 30% of your teams day.
And there's another problem. It wastes your money. It's taxing your staff with endless phone calls and taking time away from patient care. Worse, it doesn’t always work. In fact, the average single physician practice still loses $150,000 a year doing just what you’re doing now.
We chose a different approach because we realized an important but overlooked fact: If we could simply get to the right people we could fill this appointment instantly.
Pebble puts a merciful end to your staffs time-wasting phone chores and teeth grinding patient bottlenecks. We provide a simple workflow that replaces your “next available appointment” call list with a simple group text message. It allows patients to receive and fill a canceled appointment or gap in your schedule, and it works at least 20x as fast as calling.
The result; an automated appointment process that makes your front desk more productive and that your patients will love.
99% of people will open and view it.
50% will open your offer within the first 60 seconds. 95% will see it within 3 minutes.
3 minute average response time – 2400x faster than email (2.5 days for average email response).
Sending 1 text is 20X quicker than a single phone call.
Imagine what that might look like for you.
Berg, B., Murr, M. et. al. (2013). Estimating the Cost of No-shows and Evaluating the Effects of Mitigation Strategies. National Center for Biotechnology Information. https://www.ncbi.nlm.nih.gov/pubmed/23515215
Molfenter, Todd. Reducing Appointment No-Shows: Going from Theory to Practice. https://www.ncbi.nlm.nih.gov/pubmed/23607670
The American Journal of Medicine. The Effectiveness of Outpatient Appointment Reminder Systems in Reducing No-Show Rates. https://www.ncbi.nlm.nih.gov/pubmed/20569761
Example: 57 minutes saved x 3 appointments per day x 5 days a week x 4 weeks a month = 57 hours saved per month. 57 hours at $25/hour overhead = $1,425 in staff time saved per month – $17,100 per year.
Here’s an example: Let’s say you’re filling or rescheduling 3 appointments per day and it takes you a total of 1 hour per completed appointment including missed calls, leaving messages, call backs, conversations, dialing and everything else. Pebble takes about 3 minutes to send to that same 5 people so the difference is 57 minutes.
Now let’s apply a little math: 3 appointments per day x average of 57 minutes saved per appointment x 5 days a week x 4 weeks a month = 57 hours saved per month . Take that 57 hours saved x $25/hour in staff overhead = $1,425 saved every month.
Feel free to plug in your own numbers of course as your mileage may vary. You may be open on Saturdays and save even more time and money.
Pebble drives revenue directly and indirectly to make you more profitable.
By freeing up time for your front desk the have more time to spend on revenue producing tasks and patient services, by filling appointments that would have gone unfilled, and by connecting you in real-time to your patient population to sell even more of your capacity.
Pebble also makes your patients happier, reducing churn, and drives more word out mouth, expanding your patient population and total sales revenue.
Pebble’s connects you directly to your patients and gives you the tools to drive sales and patient satisfaction in ways you never thought possible.
Nope. Pebble is simple and straightforward. You don’t have to hook it up to anything or give it access to any other system. It works when you need it, and gets out of your way when you don’t.
Pebble solves the problem of “I need to push a button and get an appointment filled in the next 5 minutes”.
And because it’s so fast you’ll find that you can turn to it for all kinds of patient communications. Here are 25 more reasons you’ll love Pebble >
Use Pebble as often as you want. Many businesses use it multiple times a day to fill appointments, send reminders, and fill unfilled appointments by sending ‘micro-offers’ to just a few people at a time.
You just want to make sure that you’re not spamming the same people over and over. In most cases for filling appointments you’re simply sending to the people on your “next available appointment” list which should change frequently anyway.
Fortunately, Pebble is awesomely simple to use so you’ll probably never need our dedicated playbooks, knowledge base, email or phone support. But if you do, we’ve got your back. In fact, we LOVE hearing from you when you have a problem we can fix or something doesn’t quite make sense or is confusing. We’ll sort it out tout suite.
Average open rate. 95% within 3 minutes.
Average response time. 2400X faster than email.
Faster than a single phone call 100x faster than calling 5 people.
of your patients prefer to be texted.
Try Pebble risk free and see just how easy it really is.